Frequently Asked Questions

How Do I Place an Order?

Simply browse our store, add your chosen products to your cart, and proceed to checkout. We accept all major payment methods including credit/debit cards, PayPal, Apple Pay, and Google Pay. Orders are processed securely and you'll receive a confirmation email once your order is placed.

Do You Offer Promotions or Specials?

Yes — we regularly offer promotions and seasonal specials exclusively through our website. Sign up to our newsletter or check back regularly to stay up to date with our latest offers.

Handling & Shipping

Orders are dispatched within 1–3 business days of payment confirmation. A tracking ID is provided for every order so you can follow your delivery from our door to yours. Delivery timeframes vary depending on your location and carrier.

What If My Order Is Lost or Damaged in Transit?

If your order arrives damaged or doesn't arrive within the expected timeframe, please contact us and we'll work with you to resolve it promptly. We recommend checking your tracking details first, as delays can occasionally occur with carriers.

Returns & Refunds

We want you to be happy with your purchase. Under Australian Consumer Law, you are entitled to a refund or replacement if a product is faulty, not fit for purpose, or doesn't match its description. If you believe your product is faulty, please contact us within 14 days of receiving your order with your order details and a description of the issue. Return postage costs are the responsibility of the buyer unless the item is faulty.

Are Your Products Vegan and Cruelty-Free?

Yes — our botanical skincare range is formulated without animal-derived ingredients and is not tested on animals. Look for the “Vegan” label on individual product pages for confirmation.

Are Your Products Suitable for Sensitive Skin?

Many of our products are formulated with gentle botanical ingredients suitable for sensitive skin. We recommend patch testing any new product before full use. If you have specific skin concerns or allergies, please review the full ingredient list on each product page before purchasing.

Can I Use Multiple Products Together?

Yes — our range is designed to work together as a complete routine. For guidance on layering products and building a routine, visit our Well-being Blog or read our Complete Botanical & Vegan Skincare Guide.

Do You Ship Internationally?

Please contact us for information about international shipping options and rates.

How Do I Contact You?

You can reach us via our Contact page. We aim to respond to all enquiries within 1–2 business days.